Transparent policies designed to protect both our customers and our business. Read our comprehensive terms to understand your rights and responsibilities.
At Rafiki Transportations, customer satisfaction is our top priority. We understand that plans can change, and we are committed to offering flexible refund solutions based on the nature of the service booked.
Complete refund for cancellations made at least 48 hours prior to scheduled service.
Half refund for cancellations made between 24 to 48 hours prior to service.
No refund for last-minute cancellations or failure to show up for scheduled service.
For long-distance travel, private charters, and special event transport (weddings, corporate), specific refund terms may apply and will be outlined in your booking confirmation.
All refunds will be processed using the original payment method within 7 business days.
Rafiki Transportations is committed to protecting your privacy. We collect only the necessary personal information required to provide our transport services efficiently and securely.
We do not share your personal data with third parties unless required by law or with your express consent.
Our website uses secure encryption (SSL) to protect your information during transmission and storage.
To cancel a booking with Rafiki Transportations, please contact us via email or WhatsApp using the contact details provided on our website.
48+ Hours Before Pickup
No cancellation charges apply
24-48 Hours Before Pickup
50% cancellation fee applies
Less than 24 Hours or No-Show
Full charges apply
Certain events such as corporate or wedding transport may require longer cancellation windows, which will be detailed during the booking process.
By booking with Rafiki Transportations, you agree to the following terms:
All bookings must be confirmed with a valid payment or deposit.
We strive for on-time performance. Please be ready 10 minutes prior to your scheduled pickup.
We reserve the right to refuse service to passengers under the influence, disrespectful, or causing harm to our drivers or vehicles.
Rafiki Transportations is not responsible for delays caused by weather, road conditions, or unforeseen incidents.
Passengers will be liable for any damage caused to our vehicles due to negligence or misconduct.
All rates are quoted in local currency unless stated otherwise. Payment is required before or at the start of service.
If you have any questions about our policies or need clarification on any terms, don't hesitate to contact us.